EUC L2 Support Engineer

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team

EUC L2 Support Engineer

Hyderabad , Bangalore , Pune

3 to 7years of Strong knowledge of Windows OS, desktop/laptop troubleshooting, and VDI environments.

• Ability to resolve OS, hardware, applicatio"
  
  

The EUC L2 Support Engineer is responsible for providing advanced technical support for end-user devices, applications, and services. The role focuses on resolving incidents escalated from L1, troubleshooting OS, application, network, and identity-related issues, and ensuring smooth day-to-day operations for end users.

The engineer supports Windows endpoints, VDI environments, collaboration tools, and enterprise applications, while also maintaining device security, compliance, and user accessibility. L2 plays a critical role in incident triage, user support, basic deployment troubleshooting, compliance checks, and coordinating escalations to L3 when deeper analysis is required.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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