Deputy Manager _ServiceNow DevQA Lead

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a ServiceNow Dev QA professional to support our ServiceNow implementation and maintenance projects. This role involves designing and maintaining Automated Test Framework (ATF) scripts, executing functional and regression testing, and ensuring platform stability. The individual will collaborate with cross-functional teams, participate in Agile ceremonies, and provide sign-off on system integration testing. Strong knowledge of ServiceNow, Agile methodology, and scripting is essential.

What You Will Do

• Design and execute test plans for ServiceNow modules and custom applications, including functional and regression testing.
• Develop and maintain ATF scripts to automate testing procedures for ServiceNow applications and customisations.
• Collaborate with technical and functional teams to design comprehensive test cases ensuring full coverage.
• Execute test suites, document defects, and work closely with developers for resolution.
• Manage test data and maintain accuracy for various testing scenarios.
• Continuously improve ATF scripts and test cases for efficiency and effectiveness.
• Maintain documentation for test cases and results for compliance and future reference.
• Ensure ServiceNow configurations and customisations adhere to best practices and security standards.
• Share knowledge and provide training on ATF scripting and testing best practices.
• Stay updated on ServiceNow developments and automation technologies to enhance testing methodologies.
  
  

Who You Are

• Minimum 3+ years of experience as a ServiceNow Tester with strong QA expertise.
• At least 6 months to 1 year of experience in writing ATF scripts in ServiceNow.
• Advanced understanding of the software development lifecycle and Agile methodology.
• Strong knowledge of ServiceNow platform, workflows, and scripting (Client and Server-side).
• Hands-on experience with JavaScript and API testing.
• Critical thinker with problem-solving skills and excellent time management.
• Great interpersonal and communication skills. Preferred: ServiceNow CSA certification and ATF micro-certification.
  
  

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunity to work on cutting-edge ServiceNow projects in a global organisation.
• Exposure to Agile practices and collaboration with diverse teams.
• Continuous learning and development through certifications and knowledge-sharing sessions.
  
  

What Skills You Will Learn

• Advanced ServiceNow testing techniques and automation using ATF.
• Agile methodology and best practices in software quality assurance.
• Hands-on experience with scripting and API testing for enterprise platforms.
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, its our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
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