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Customer Success Engineer

Talentmate

India

20th August 2026

2608-6000-16

Job Description

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. Youll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What Youll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitors ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIns Best Places to Work for the seventh year in a row!

The Customer Success Engineer is responsible for product adoption and expertise of the LogicMonitor customer at scale. You will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the LogicMonitor product. The CSE is responsible for all aspects of the customers success within the product, including training, adoption, problem resolution, business value realization, retention, and growth - all done at scale utilizing tool automation 1:many and 1:1 customer meetings. The CSE is the primary point of contact for product adoption and creative solutions and is responsible for working in tandem with a team of Customer Success Managers, Account Owners, Executives, and other cross-functional teams as needed to meet customer and LM leadership expectations.

Heres a closer look at this key role:

Product Adoption & Expertise

Assist accounts through defined implementation and on boarding process
Provide initial basic training to new accounts
Consult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days
Shepherd clients through professional services engagements ensuring their active participation and timely completion of all projects
Formulate ongoing meeting cadence with each assigned account
Become the customers trusted advisor, and advocate inside of LogicMonitor
Manage customer cases effectively, meeting defined SLAs.

Retention

Identify possible issues inside of your account base, and assist accordingly
Identify proactive opportunities to work with and provide "value" to your customers
Address customer experience issues prior to the issues creating a churn risk
Work with Technical Support to understand your customers issue, and assist as an escalation point of contact
Provide constant-availability to your customer set during critical situations and outages
Conduct Renewal Cycle business reviews within your accounts showcasing LogicMonitors value and learning about clients goals and challenges
Encourage customer participation in LogicMonitor initiatives. (example: Webinars, Roadshows, Product Feedback)

What Youll Need:

Exceptional customer service and communication skills
Strong troubleshooting skills and methodology.
Proficient in SalesForce, Microsoft Office Suite, and Google Suite
Proficient in scripting and able to write basic scripts.
Ability to follow structured process and information entry
The ability to work in a fast-paced dynamic environment during tremendous growth
2+ years experience in customer facing support roles.
3+ years experience supporting or administering SaaS ITIM products.
3+ years experience in Linux, Windows, or Network administration.
3+ years experience with cloud platforms (AWS, Azure, etc.).

Click here to read our International Applicant Privacy Notice.

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com.

By submitting your application, you acknowledge this notice.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Pune ,Maharashtra
Company Website:	https://www.logicmonitor.com	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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