Customer Order Manager- Pune

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas, and great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day!

Purpose of job:

Customer Order Manager

• Deliver the superior customer experience during order execution phase
• Responsible for Contract / order review during order acceptance phase.
• Responsible for Invoicing by close collaboration with supply units and with customers

Key tasks and responsibilities:

• Manage the order process for project and complex sales, from order review to invoice
• Prepare and execute timely invoicing plan

• Customer support and respond during the process: order status, delivery date, logistics information
• Regular coordination/follow ups with various operations teams for timely execution and delivery which includes communication with operations and vendors to obtain current production dates, update the systems and communicate changes externally
• Order Acknowledge Management
• Order Backlog review and follow up
• Support the customer solving basic technical questions
• Purchase order execution control and preparation of supplier's shipping documents. Handling documentation for customs and the logistics of custom tax payments. Create and send to clients all of the export documents necessary to complete the due process of nationalization for the items.
• Inform the client of the "proof of delivery" to validate that the DOT was completed.
• Responsible for maintaining the traceability information of the order conversion, confirmation, order fulfilment / communication with clients, billing, and proof of delivery (POD)  years of experience of working in the manufacturing sector  

Key competencies required as Sales manager:

• Knowledge of Purchase order / Contract’s commercial terms and conditions
• Basic import and export knowledge
• Excellent communication skills.
• Project Management
• ERP Knowledge
• Advanced skills in MS Excel
• Networking

Qualification:

Graduate Engineer (Any stream),/ Commerce graduate from reputed institute.  

Experience:

• 8 - 10 years of overall functional experience in order handling.
• Industry experience: from capital goods preferred

Attitude and corporate culture background:

• Team player.
• Ability to work in matrix organization.
• Customer centric attitude.
• Driven by challenging sales targets.

Key relationships:

The position will report to the Business Unit Manager Separation Technologies, Food & Pharma division and will work in matrix relation with BU WHIF manager.

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

• An exciting place to build a global network with different nationalities.

• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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