Customer Acquisition Manager Niyo Forex

Role: Customer Acquisition Manager – Niyo Forex

Location: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kochi, Pune

Company Website: www.goniyo.com

Brief Description Of Company

Niyo was founded in 2015 with the vision of changing the way

Indians approach their finances - no matter where they work, what they earn, or how tech-savvy

they are. To date, we’ve raised $179.3 Million in funding and have maintained a sharp focus on

identifying customers’ banking pain points and crafting solutions that improve their experience.

Niyo has grown from a startup to a robust player in digital fin-space catering to over a million

customers. Your role will be focused on service of these products and services.

• Niyo Forex for forex buy/sell & services by Kanji Forex as subsidiary partner; with
  
  

90 years of confidence & goodwill. More at https://goniyo.com/foreign-currency

• Niyo Global Card which allows users to spend abroad without any hidden markup
  
  

fees on single card to facilitate international payments and travel-related services.

• Other Value-Added Services offered under the Niyo Express including Niyo Premium
  
  

(https://goniyo.com/premium), Remittance (https://goniyo.com/send-moneyabroad) and travel services (https://goniyo.com/travel)

About The Role

We are seeking Customer Acquisition Manager – Niyo Express to join our team. They will be

responsible for on-site consultative queries for our insta-forex products & services and generate

referrals from the existing customer and any follow-up requirements from their side. The ideal

candidates should possess excellent communication skills and have a proactive attitude by owning

the brand identity.

Key Responsibilities

 Client Consultative Onboarding: Manage the walk-in customers at visa centre implant

for consultative sales and onboarding assistance for bank KYC Process.

 Customer Engagement: Maintain regular, meaningful interactions with customers to understand their needs, address concerns, and enhance overall satisfaction for follow-up sales & service requests.  Product Penetration: Identify cross-sell and upsell opportunities across our product suite to increase repeat business and improve product adoption across the product mix from retail as well corporate clients.  Retention & Loyalty: Implement targeted strategies to strengthen long-term customer relationships and repeat business requirements.

Required Skills And Expertise

• Minimum of bachelor’s degree in any stream. Finance, Marketing, Sales background preferred.
• Excellent communication in English and local language expertise will be added advantage.
• Interpersonal skills, with the ability to engage with HNI customers effectively.
• Knowledge of any financial products sales & service will be an added advantage.
  
  

Other Requirements

• 0-3 Years in any service or sales industry with focus on customer facing deliverables.
  
  

Benefits

 Competitive salary and attractive incentive structure based on performance (not part of Fixed CTC). Full time position on company’s payroll.

 Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.

 Comprehensive training programs to enhance sales skills and product knowledge.

Life at Niyo: We are a Great Place to Work® certified company

Values: We live by these core values at Niyo:

 Bias For Action

 Customer Focus

 Innovation

 Integrity

 Ownership

 Teamwork

If you have a passion for sales & service and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply. We look forward to welcoming talented individuals who are eager to contribute to our success.

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