CEM _ Client-facing Technical Solutioning

• Solution Architecture / Solution Design

Relevant roles /Skils required:

• Customer Success Manager
• Principal CSM
• Solution Architect or Business Analyst
• Principal Customer Success Manager
• Customer Experience Manager
• AI Solution Consultant
• Business Analyst (with presales/solution consulting experience)
• Conversational AI Specialist
• implementation OR integration OR stakeholder OR upsell OR cross-sell OR adoption OR "account growth" OR "solution design" OR "pre-sales")
• Solution Architect (Customer Success/AI/Conversational AI)

Essential skills:

• Customer Success
• Pre-Sales / Presales
• Solution Architecture / Solution Design
• Business Analysis
• Chatbot / Voicebot / Email bot Implementation
• AI Solutions / Conversational AI / Conversational orchestration
• Upsell / Cross-sell / Account expansion
• Stakeholder management
• SaaS / Enterprise Product
• Oracle technologies / Oracle CX
• Integrations / API integration
• Customer Experience (CX) or CRM tools (especially Oracle CX, Salesforce)
• SaaS product implementation and integration
• Stakeholder engagement across diverse verticals (HR, Banking, Telecom, etc.)
• Driving customer adoption, renewals, upsell/cross-sell strategies
• Managing RFPs/RFIs and pre-sales solutioning

Technical and process skills:

• Natural Language Processing (NLP), API integration
• Conversational AI systems and platform experience
• Solution documentation, configuration, and process optimization