The role combines technical product management and business analysis responsibilities, with ownership spanning feature and user story definition, technology backlog management, quarterly planning, delivery governance, vulnerability and risk reporting, and cross-market technology reporting.
The role will work closely with Product, Engineering, Technology, Security, Risk, Controls, Operational Resilience, and other cross-functional teams to translate business and platform requirements into prioritised technology outcomes and ensure transparency of delivery across Payment domain.
The successful candidate will also support key technology initiatives and help establish consistent processes, metrics, and governance across Payment domain technology initiatives.
Role Responsibilities
Technology Feature Management
- Partner with Product, Engineering, Architecture, RDO, Bizos, Risk, Control, Corporate Security, Operational Resilience, and business stakeholders to gather requirements, identify capability gaps and define appropriate platform solutions.
- Lead the technical backlog process for assigned technology epics, ensuring requirements/features/user stories are captured, validated, prioritised, and aligned to strategic objectives, technical dependencies, customer outcomes, and delivery milestones.
- Translate technology requirements into well-defined features, user stories, use cases and acceptance criteria.
- Maintain alignment between customer experience, technical requirements, and product outcomes throughout the feature lifecycle.
- Evaluate competing feature requirements and make informed prioritisation and trade-off decisions based on customer value, business /technology value, platform value, risk, and delivery capacity.
- Continuously track feature development, review product demonstrations against acceptance criteria and drive resolution of requirements or delivery gaps.
- Maintain high-quality product, feature and technical documentation that supports effective delivery, governance, and self-service.
- Identify opportunities for innovation and test-and-learn initiatives that improve customer, operational and business outcomes.
- Ensure the Jira Backlog health is maintained as per Mastercard way of working standards and guidelines.
Technology Backlog, Prioritisation & Quarterly Planning
- Support the Technology Backlog Intake process across RTP International, ensuring new demand is consistently captured, assessed, and refined.
- Facilitate/support the Technology Backlog Prioritisation/review process, bringing together Product, Engineering, Technology, and relevant governance stakeholders.
- Assess backlog demand against strategic priorities, business/technology value, customer impact, platform value, technical dependencies, vulnerabilities, operational risk, and available delivery capacity.
- Partner with Product and Engineering teams to refine features and user stories in preparation for planning and delivery.
- Track and report Technology Backlog intake, prioritisation and QP committed and uncommitted outcomes.
- Track technology health indicators and identify risks that could impact feature delivery, operational resilience, or platform performance.
Tech backlog lifecycle Management
- Participate in post-launch reviews and incorporate customer, operational and stakeholder feedback into future feature improvements.
- Use live-service metrics and operational insights to continuously improve the product and technology backlog.
- Partner with Engineering, Security, Risk and Controls teams to ensure vulnerabilities and technology risks are appropriately reflected in backlog prioritisation and technology planning.
- Identify and escalate material technology, operational, security and delivery risks to the appropriate leadership forums.
Stakeholder & Cross-Functional Leadership
- Build effective partnerships across Product, Engineering, Architecture, Technology, Security, Risk, Controls, Operational Resilience and other RTP International functions.
- Support the delivery of key initiatives such as Project Elevate activities across RTP International, working across relevant workstreams and cross-functional stakeholder groups.
- Coordinate across interdependent teams to manage feature dependencies, delivery risks, and cross-market outcomes.
- Facilitate backlog intake, prioritisation, planning, and governance forums, driving clear decisions and ownership.
Management Information & Executive Reporting
Partner with stakeholders to provide accurate, concise, and decision-focused reporting across RTP International, including:
- Technology Backlog intake, status, trends, and prioritisation
- QP Planning committed and uncommitted outcomes
- OKR progress and achievement
- Vulnerability status and remediation progress
- TIMS progress and exceptions
Use reporting not only to communicate status, but to identify trends, exceptions and emerging risks and provide actionable insights to Product and Technology leadership.
- Overall 3-6 years of experience as a Technical Business Analyst in enterprise-scale IT projects.
- Excellent analytical, communication, problem-solving, and documentation skills with tools such as JIRA and Confluence.
- Strong experience in requirements elicitation, business process analysis, stakeholder management, and solution definition.
- Expertise in writing BRDs, FRDs, user stories, acceptance criteria, process flows, and functional specifications.
- Good understanding of REST APIs, microservices, system integrations, databases (Oracle/DB2/SQL), and enterprise application architecture.
- Experience working in Agile/Scrum teams, facilitating backlog grooming, sprint planning, UAT, and release activities.
- Experience in banking, payments, fintech, or other high-volume transaction processing environments.
- Strong problem-solving, analytical, and debugging skills.
- Attention to detail with a commitment to producing high-quality results.
- Effective communication and collaboration skills.
Nice to Have :
- Technical background in software development or hands-on exposure to Java/Spring Boot, React, or similar technologies.
- Knowledge of DevOps practices, CI/CD pipelines, Git, Jenkins, Docker, and release management processes.
