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Analyst - Service Desk

Talentmate

India

17th September 2026

2609-60242-3

Job Description

Provide 1:1 remote support to users during their scheduled migration sessions.

Follow a step-by-step migration process using a proprietary tool (training will be provided).

Use Microsoft Bookings to manage user appointment scheduling and maintain an efficient workflow.

Offer live migration support via phone using provided US outbound calling solutions (Microsoft Teams or Genesys).

Perform basic troubleshooting and escalation as needed.

Log activity, migration status, and any issues via Jira Service Management (JSM).

Assist in tracking and reporting on daily migration progress.

Collaborate with other technicians and the project lead to continuously improve efficiency and user experience.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Pune ,Maharashtra
Company Website:	https://mrocorp.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Technology Customer Service And Support Software

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Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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