Accounts Receivable

Collectors for Accounts Receivable process

Responsibilities

1. Collections Management

• Monitor and manage aging reports to identify overdue accounts.
• Initiate collection calls, emails, and follow‑ups to ensure timely payment.
• Maintain detailed records of customer interactions and commitments.
• Escalate delinquent accounts as per company policy.

2. Customer Account Management

• Review customer credit limits and payment history.
• Work with customers to resolve disputes, short payments, or deductions.
• Provide account statements, invoices, and required documentation upon request.
• Build strong customer relationships to support timely payments.

3. Billing & Reconciliation

• Validate billing accuracy and ensure invoices are correct and complete.
• Reconcile customer accounts, investigate discrepancies, and process adjustments.
• Collaborate with billing and sales teams to resolve pricing or tax issues.

4. Reporting & Documentation

• Prepare weekly/monthly AR aging reports for management.
• Track collection performance metrics (DSO, overdue %, recovery rate).
• Document all collection efforts and maintain internal audit‑ready records.

5. Cross‑Functional Collaboration

• Work closely with Sales, Customer Service, and Finance on account issues.
• Support month‑end closing activities for AR.

Assist in improving AR processes and collection strategies

Qualifications

Required Skills & Qualifications

Technical Skills

• Strong understanding of AR principles and collection processes.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

• Excellent communication and negotiation skills.
• Strong customer service and relationship‑building ability.
• Detail‑oriented, organized, and able to manage high volumes.

Ability to work under pressure and meet deadlines.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.