Subject Matter Expert

Job Information

Number of Positions

1

Department Name

Construction Engineering

Industry

Engineering

Experience Required

minimum 10 years

Qualification

BE Civil , M.E./M.Tech Structure

City

Pune

State/Province

Maharashtra

Zip/Postal Code

411046

Job Description

Job Description (JD) – Subject Matter Expert (SME)

Location: Indovance

Department: Operations

Reports To: BU Head / GL

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Position Overview

Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME Will Play a Critical Role In

• Ensuring best-in-class technical quality
• Driving process excellence and operational efficiency
• Supporting Trial Period (TP) success
• Participating in customer discovery discussions
• Preventing customer dissatisfaction due to skill gaps**
  
  

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

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Key Responsibilities

• Domain Leadership & Technical Excellence
• Act as the domain expert for assigned discipline.
• Define and benchmark best-in-class quality standards.
• Challenge teams to raise technical depth and accuracy.
• Review complex designs, calculations, and deliverables.
• Ensure zero technical compromise in customer submissions.
  
  

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• Coaching & Capability Building
• Mentor and coach engineers to elevate technical capability.
• Develop structured learning paths for different experience levels.
• Create training modules, SOPs, and technical videos.
• Conduct internal knowledge-sharing sessions and workshops.
• Build second-line technical strength within the team.
  
  

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• Process Improvement & Efficiency
• Identify bottlenecks impacting productivity and quality.
• Lead continuous improvement initiatives.
• Standardize best practices and templates.
• Drive automation and smarter workflows where applicable.
• Improve turnaround time without compromising quality.
  
  

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• Customer Engagement & Discovery
• Participate in discovery meetings with customers.
• Provide technical insights during pre-sales and proposal stages.
• Support technical proposal preparation and validation.
• Translate customer requirements into clear execution strategies.
• Ensure commitments made to customers are realistic and achievable.
  
  

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• Ownership & Accountability
• Take ownership of:
• Trial Period (TP) success.
• Zero loss of customers due to skill gaps.
• No TP losses due to weak technical positioning.
• Ensure delivery commitments are met in terms of:
• Quality
• Timeline
• Technical integrity
• Proactively flag risks and implement corrective actions.
  
  

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• Operational Excellence
• Ensure ongoing operational stability in live projects.
• Conduct periodic technical audits.
• Maintain quality consistency across accounts.
• Work closely with Delivery, Relationship Managers, and QA teams.
  
  

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Desired Traits & Behavioral Expectations

• Strong teaching mindset and passion for knowledge sharing.
• Extroverted and confident communicator.
• Highly accountable and ownership-driven.
• Proactive problem solver.
• High professional integrity.
• Comfortable challenging status quo.
• Ability to influence without authority.
  
  

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Qualification & Experience

• Bachelor’s / Master’s degree in relevant engineering discipline.
• 10+ years of strong hands-on domain experience.
• Prior experience in mentoring, reviewing, or leading technical teams.
• Experience in customer-facing roles preferred.
• Strong exposure to international engineering standards preferred

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