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Sr Executive MIS A2

Talentmate

India

3rd May 2026

2605-6121-379

Job Description

Develop, maintain, and distribute daily, weekly, and monthly reports on call center performance metrics, including call volume, average handle time, service levels and customer satisfaction
Create and manage dashboards to provide real-time visibility into call center performance
Ensure data accuracy and consistency across all reporting platforms
Analyze call center data to identify trends, patterns, and areas for improvement
Provide actionable insights and recommendations to management based on data analysis
Track and report on key performance indicators (KPIs) and service level agreements (SLAs)
Troubleshoot and resolve any issues related to MIS tools and data reporting
Assist in workforce planning by analyzing historical data and forecasting future call volumes
Support strategic initiatives by providing data-driven insights and recommendations
Work closely with call center management, operations, and training teams to align reporting with operational needs
Communicate findings and insights effectively to stakeholders through presentations and reports
Ensure that all reports and data management practices comply with company policies and industry regulations
Maintain thorough documentation of data sources, reporting processes, and system configurations

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Pune Division ,Maharashtra
Company Website:	http://www.exlservice.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Banking and Financial Services

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About the Company

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