Mobile Device Management (MDM) system, ensuring deployment and lifecycle management of mobile devices
Configure, monitor, and troubleshoot mobile devices, ensuring they are compliant with organizational security policies
Implement and enforce mobile security policies, including encryption, remote wipe performed on devices
Mobile device management best practices and troubleshooting
Monitor and analyze device activity to detect and mitigate any security threats or policy violations
Maintain up-to-date documentation of mobile device configurations, security protocols, and troubleshooting procedures
Provide reports on device compliance, security incidents, and other related metrics
Provide technical support for users with device-related issues and ensure minimal downtime.
Deploy and manage software applications, patches, and updates across all devices.
Develop, implement, and maintain policies and procedures for device management, security, and incident response
Regularly monitor devices for compliance and generate detailed reports on device health, status, and security.
Enforce security policies on devices, ensuring compliance with internal and external regulations. Implement encryption, remote wipe, and other data protection techniques.
Configure, deploy, and manage mobile devices, laptops, desktops, and other endpoints using modern device management platforms (e.g., Microsoft Intune)
Required Qualifications And Experience
Education
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Experience
3+ years of experience in device management, endpoint management, or IT support
Hands-on experience with Mobile Device Management (MDM) / Unified Endpoint Management (UEM) tools (e.g., Microsoft Intune, VMware Workspace ONE, MobileIron)
Technical Skills
Strong knowledge of:
o Windows, macOS, iOS, and Android device management
o Endpoint security and compliance policies
o Azure Active Directory / identity and access management
Experience with:
o Device enrollment and provisioning (Autopilot, DEP, Knox, etc.)
o Application deployment and patch management
o Conditional access and security baselines
Scripting & Automation
Basic to intermediate scripting skills (PowerShell, Bash, or similar)
Networking & Security
Understanding of networking fundamentals (VPNs, Wi-Fi, DNS)
Knowledge of security best practices and compliance frameworks
Troubleshooting
Strong analytical and problem-solving skills
Ability to diagnose and resolve device, policy, and connectivity issues
Soft Skills
Good communication and documentation skills
Ability to work independently and in team environments
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