Retail Store Manager

PURPOSE OF THE ROLE: Accountable for store Topline, people management, supply change management, maintain the break even of store, periodic audit of store excellences, responsible for employee happiness, Adherance of store SOP, control bottom line of business and store look and feel with support of VM.

KEY RESPONSIBILITIES AND KPIs OF THE ROLE

• To increase store sales and forecast the upcoming store opportunity
• To drive the profitability of the store
• To maintain the Store Service Level Agreement(SLA) * Maintain the RAG as per AOP
• Growth in EBITDA
• Increase the Net Promoter Score(NPS) of the store
• Increase talent pool in the pipeline for forecasting New Store Opening(NSO)
• Enhance the knowledge of store team member and contribute in the Topline of business
• Maintain Store SOP as per store excellence
• Establish the brand positioning and Brand Excellence Project Management, Financial Planning & Budgeting * To achieve the store target and focus on gross margin of categories
• To control the shrinkage and perform periodic audit
• To maintain the break even business and also focus in bottom line of store
• To control the Operational Expenditure of store
• To optimize age of inventory and ensure stock turns
• To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.
• To implement marketing plans for the store and drive sales promotion and events for the store People Management * To control Attrition
• To recognize and develop talent
• To optimize manpower resource for category
• To aid in functional and behavioral training
• To mentor sales assistance through training and career planning
• To update category and store associates on latest development in new product/brands and presentation/selling technique
• To ensure timely review and feedback takes place for all store employees
  
  

Policies, Processes & Procedures * Monitor sales figure/ inventory planning

• Adhere to Mockshop guidelines
• 100% Standard Operating Procedure (SOP) Implementation and Adherence by team
• Ensure Negative Inventory Control
• Statutory Compliance To ensure adherance of Store SOP.
• Conduct Store SOP training frequently.
• Maintain Store Ranking
  
  

Customer * To ensure that the stores follow the Visual Merchandising (VM) guidelines

• To ensure that sales team meets customers need
• To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner
• To maintain the customer index and connect with customer timely and promote the store activities and promote the sales
• To ensure Conversion, Available To Ship (ATS) and NOB as per target.
• To ensure NPS achievement should be more than 85%
  
  

KNOWLEDGE AND COMPETENCIES

Education Qualifications: Graduation / Post Graduation

Experience 3- 9 Yrs min

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