Payroll Tax Representative II

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Summary

The Payroll Tax Rep II – Notices (Level 2) is responsible for researching, analyzing, and resolving payroll tax notices across federal, state, and local jurisdictions. This role handles standard to moderately complex cases independently and performs detailed reconciliations to ensure compliance and accuracy.

The Payroll Tax Rep II role builds on foundational tax knowledge and requires the ability to interact with tax agencies, manage case portfolios, and contribute to timely resolution while meeting service level agreements. This position plays a key role in supporting operational efficiency and minimizing customer liability exposure.

Key Duties and Responsibilities

• Research, analyze, and resolve payroll tax notices for multi-state tax entities within defined service level agreements.
• Handle standard to moderately complex cases with increasing independence.
• Independently review and resolve moderate-complexity tax notices.
• Identify discrepancies related to filings, payments, tax rates, and account setup.
• Apply corrective actions to resolve notices and minimize penalties and interest.
• Conduct research to determine notice cause and next steps.
• Prepare detailed written responses.
• Identify trends or recurring issues.
• Mentor and support Payroll Tax Rep I team members.
• Maintain accurate documentation.
• Perform QTD and YTD reconciliation of wages and tax amounts (withheld, reported, and deposited).
• Analyze tax wage detail reports and tax filings to identify and resolve variances.
• Support amendment and adjustment activities as part of resolution.
• Ensure a payment record is created for any amount due notices.
• Communicate with tax agencies to research issues and resolve discrepancies.
• Demonstrate working knowledge of TPA and POA processes.
• Provide assistance to business units on payroll tax-related inquiries.
• Escalate high-complexity issues to senior team members when required.
  
  

Experience Required Qualifications

• 2–4 years of experience in payroll tax, payroll processing, or compliance-related roles.
• Experience handling payroll tax notices and basic reconciliations.
• High attention to detail and ability to manage multiple notice cases while meeting SLA.
• Exposure to multi-state tax environments preferred.
• Experience using Salesforce or similar case management systems.
• Experience interacting with tax agencies.
  
  

Skills & Competencies

• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Strong follow-up and organizational skills.
• Proficiency in Microsoft Excel and Word.
• Ability to work independently and in a team environment.
  
  

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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