Manager - Payments - Ops And Service

Location Name: Pune Corporate Office - Mantri

Job Purpose

“This position is open with Bajaj Finance ltd.”

Make all the agreed changes in the processes and systems to improve the process;

Ensure focus on all the projects committed in AOP.

To manage, re-design and deploy processes around Bank and PG reconciliation, Merchant operations, Reporting and transaction processing operations to ensure process is streamlined and followed in rigorous manner as it impacts financially.

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

•  Project planning and reporting
•  Identify improvement projects and external changes related projects
•  Generate ideas for improvement projects
•  Assist in overall preparation of overall project plan for execution of projects and prioritize projects based on requirements
•  Prepare monthly updates and reports on project status and progress to be shared with Supervisor and Head of Operations, seek inputs on course correction
•  Project management
•  Review the project plans prepared by the team and provide inputs on enhancing effectiveness
•  Review achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives
•  Engage with business stakeholders/ Operations to provide status update on projects
•  Process management
•  Transaction status mismatch between FSS & Mindgate, PayU & Razorpay (UPI)
•  Transaction status mismatch between Rewards & Mindgate
•  Manual debit credit processing after recon to customer and merchant
•  Matching of funds required for settlement
•  Disputes & Chargeback debit credit entries
•  Checking correctness of Settlement at transaction level and Merchant Level
•  Checking correct MDR & GST charges at the time of merchant settlement
•  Tracking of Hold transactions, Disputed Transactions & Unsettled transactions
•  KYC tracking in transaction monitoring
•  Transaction level check and working in BBPS transactions for rewards and cashback
•  Manual validation of rewards and cashback provided to customer (Flat-Percentage)
•  Manual Maker checker level check at credit and disbursement level
•  Matching of funds required for Cashback/reward credit
•  Disbursement of total amount to PayU
•  Checking correctness of Settlement at transaction level and BOU Level
•  Tracking of Hold transactions and Unsettled transactions
•  Tracking of refund processing, TAT and debit recovery from merchants
•  Payments processing
•  Day end BOU Payable and paid working
•  Checking correctness of all different type of rewards and cashback credit to customer and payment to merchant
•  Transaction status mismatch between Easy Rewards FSS & Mindgate
•  Manual debit credit processing after recon to customer and merchant
•  Matching of funds required for Cashback/reward credit
•  Disputes & Chargeback debit credit entries
•  Checking correctness of Settlement at transaction level and Merchant Level
•  Tracking of Hold transactions, Disputed Transactions & Unsettled transactions
•  Day end Merchant Payable and paid working
•  Checking correctness of all different type of rewards and cashback credit to customer and payment to merchant
•  Settlement UTR uploads and tracking of automated reports to merchants.
•   MAJOR CHALLENGES
  
  
  

•  Changes in Regulatory and legal requirement as this impacts the projects
  
  
  

•  Qualifications
•  MBA / Graduate
•  Detailed Process knowledge
•  Strong IT bent of mind
•  Work Experience
•  Minimum 6 – 7 years of experience in financial industry
•  Strong project management and stakeholder management skills
•  Strong lending domain and process understanding
•  Understanding of lending systems (LMS, CRM, Salesforce , Montran etc. basis the role)
•  Prior experience in Credit card preferred