Manager - Digital Platforms And Consumer AI

Location Name: Pune Corporate Office - Mantri

Job Purpose

To support the delivery and execution of the end-to-end Rewards Product journey by managing product requirements, digital integrations, and reward fulfillment processes, thereby enhancing customer engagement and supporting overall business growth.

Duties And Responsibilities

•  Assist in defining reward journeys, eligibility rules, and fulfillment workflows aligned with business objectives and product guidelines.
•  Coordinate with technology teams to manage digital platform integrations and ensure accurate reward issuance.
•  Work closely with business, marketing, and operations teams to translate campaign and journey requirements into product features.
•  Monitor reward performance metrics such as issuance success, redemption rates, customer engagement, and failure trends.
•  Support UAT, release management, and go-live readiness for reward-related features and campaigns.
•  Identify and flag operational risks, system issues, and improvement opportunities to the GB5 product owner.
•  Ensure adherence to process, policy, and compliance requirements across reward journeys.
  
  
  

•  Prioritizing day-to-day execution tasks and minor enhancements within the defined product roadmap.
•  Recommending reward journey improvements and operational fixes based on performance data and feedback.
•  Deciding on issue resolution approaches for low-to-medium impact reward failures.
•  Determining readiness for UAT sign-offs and controlled feature rollouts in coordination with the GB5 product owner.
•  Escalating high-impact risks, dependencies, or deviations to the GB5 role in a timely manner.
  
  
  

•  Scaling Rewards Execution: Supporting increasing reward volumes and new journeys while ensuring accuracy and timeliness.
•  Balancing Speed and Quality: Delivering product changes quickly without compromising customer experience or platform stability.
•  Managing Integration Dependencies: Coordinating across multiple internal systems and external partners with limited direct control.
•  Maintaining Journey Consistency: Ensuring consistent reward logic, communication, and experience across channels and campaigns.
•  Handling Operational Issues: Managing reward failures, customer escalations, and reconciliation challenges on an ongoing basis.