Job Description

  • Excellent English communication skills – written and spoken
  • Experience in client management (handing client queries over email and voice)
  • Achieve team productivity and quality goals
  • Participate in training initiatives to develop knowledge
  • Integrate procedural changes into daily routine
  • Support other team members in meeting service expectations
  • Aid in training of others, as needed
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Staffing allocation, work distribution, compliance and/or operations goals.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: India City: Pune Division ,Maharashtra
Company Website: http://www.exlservice.com Job Function: Finance
Company Industry/
Sector:
Banking and Financial Services

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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