Expert Business Analyst

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who are we?

At Finastra, were a global leader in financial services software, dedicated to expanding access to financial services and shaping whats next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the worlds top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the [Sunil Sail], the [DIrector-Implementation Services] is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to schedule and client specifications. This position is client-facing and requires travel to the client site as the project warrants. Work performed is typically moderately complex.

Responsibilities & Deliverables

Your deliverables as a [ Expert Business Analyst ] will include, but are not limited to, the following:

1Business Analyst Responsibilities

• Be familiar with market standards and regulatory requirements across the globe
• Act as customers trusted advisor, understand his business goals and provide the best solution for achieving these goals based on market standards and other customers implementations
• Design solutions that meet customer needs by translating business requirements into system requirements.
• Document detailed business requirements.
• Define and maintain the customer functional solution document (BSDD).
• Conduct proposed functional solution walkthroughs with customers and internal stakeholders, securing sign-offs from all relevant parties.
• Serve as the main point of contact for customers regarding new product features and regulatory changes, including presentations and support.
• Act as the main point of contact for internal teams (Configuration, QA, Management) regarding customer expectations, to ensure the implementation meets customer business needs.
• Support internal and external defect resolution.
• Proactively improve internal guides, training materials, and communication procedures.
• Participate in initiatives to define and refine methodologies and implementation models.
• Required Qualifications and Experience
• undefined
  
  

5-8 years of Business Analyst experience in the Payments Domain, preferably with payment engines, familiarized with payment processing and the various message formats. Strong analytical skills for business requirements analysis and design processes. In-depth knowledge of GPP product lines. Comprehensive understanding of software delivery and implementation procedures and methodologies. Experience in implementing large software projects for financial or banking applications. Excellent verbal and written communication skills.

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

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