Deputy Manager - Operations And Service

Location Name: Pune Corporate Office - Mantri

Job Purpose

“This position is open with Bajaj Finance ltd.”To ensure end to end Business Banking needs of Organization (Payments /Collections / CMS) served for all internal customers and business in a timely and efficient manner by driving process and cost efficiencies and innovations.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)1.Planning

Understand the AOP of the Business Teams. Based on this, define the teams, create the cost budget for Credit Operations and align with businesses on the allocation of these costs.

Plan out specific tasks & initiatives that the team needs to work on, align the team in the company vision. Cascade the tasks and initiatives to the team.

Regular Team review and empowerment.2.Mandate registration (10+3)

Track and review the work of the team in getting repayment mandates registered with respective banks before banking dates (approx. 99.50%) and ensuring complete documentation.

Guide the team on closing complicated situations/ discussions with banks and customers in cases where the original mandate gets rejected.

Process and system improvements to reduce the manual work and automate the dashboards.

Monthly approx. 8 Lacs NTB mandates, annually 1 Crore new mandate / customers onboarding.

Regular control and management of 45 million customers banking info and periodic checks.

Pre-banking complete checks on mandate information considered in the banking on approx. 16 million transactions and on exception reporting team takes actions.3.Mandate Registrations Curing (9+2)

Explore alternative approaches for getting the mandate registered or identify previous mandates available for the same customer.

Coordinate with IT, collections, Risk, Business COE for hold and rejected numbers.

Process improvements and Innovations for minimum hold marking and proactive fixes.

Review the dashboards for each of the above processes. Identify critical initiatives that need to be taken to improve process efficiency, drive implementation and track progress.

Total PA approx. 8 Lacs mandate rejections gets opened for curing and finally hold is upto 1.70 Lacs

Curing success rate is approx. 40% in <30 days and approx.65% in <90 days.

IMPS validation and customer level checks through vendors support, approx. 2 Crores of IMPS validations P.A and approx. 80 vendor team members (TPSL and Cogent) working on process.

Guide the team on innovations and explore what new systems are required to do the job better. 4.Transactions Technical Rejection Curing (3+1)

Post monthly EMI banking, technical rejections from various banks gets reported to Transactions curing unit.

Approx.16 million banking per month, reports approx.25K tech rejections per month. Approx.80% transactions get cured and banked again in same month.

Team to do continuous process improvement and innovation and maintain the Tech Rejection rate

Monthly brainstorming sessions to plan permanent fixes on the previous month Tech rejections and to avoid the repetitions. 5.Monthly EMI Banking, Special Hits Transactions. (12)

Pre-Banking presentation checks and controls and reconciliation for completeness and correctness checks and communications to res

Required Qualifications And Experience

SKILLS AND KNOWLEDGE(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational Qualificationsa)Qualifications?Minimum Qualification: MBA (Finance) or CAb)Work Experience?Minimum 4+ years of experience ?Prior experience in core banking with exposure to both the assets and liabilities sides?Understanding of various financial products from RBI and NPCI related to Payments and collections?Regular updates on digital innovations and must delivered the major digital innovations and automations in the domain.?Being immediate financial impact on each job, need to know end to end transactions from core system updates till clearance in bank reconciliation.?Manage the big team size, need well grip on which process is going to be future and need vision for at least next 3 years while starting any new innovation and automation accordingly investment and other decision can be taken.

---