Cust Exp Professional

Responsibilities

• Interacts with customers prior to and after sale/Service
• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs and does backlog management
• Dose escalation management and train the team
• Respond Customer Queries and Claims (non Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes
• Reporting of process to the leadership and business
• Support the team as subject matter experts and drive trainings and update session/Change management.
• Added advantage six sigma project and usage of tools
  
  

Qualifications

Skills Required:

• Any Graduate with minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management/Billing/Purchase requisition/Ordering
• Salesforce | Case Management
• O2C knowledge
• MS Excel, PPT ( added advantage BI reporting, Maco or any automation skills)
  
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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