Consultant Strategy Growth And Transformation - Customer Experience And Product Strategy

Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Customer Experience and Product Strategy Consultant -Consultant, Strategy, Growth, and Transformation

Position Summary

As a consultant or senior consultant in Customer Experience & Product Strategy team, you will help organizations translate customer insights into differentiated products and experiences that drive measurable business outcomes. You will work at the intersection of customer experience, product strategy, data, and AI, enabling clients to define what to build, where to invest, and how to scale impact. The role requires a strong blend of strategic thinking, customer-centricity, and product mindset, with the ability to connect insights to execution-ready roadmaps.

The team

We partner with our clients to realize their ambitions, helping them launch new experience products, services, or entire businesses that unlock greater efficiencies and profitable growth. Underpinning all our work is a deep focus on designing to meet human needs, whether customers, workers, or partners. We make innovation real with every project and partner across Deloitte to do so.

Work youll do

As a Consultant / Senior Consultant on the Customer Experience & Product Strategy team, you will be responsible for:

• Translating customer research, behavioral data, and market insights into strategic recommendations
• Shaping customer experience and product strategies that align to business and customer outcomes
• Developing product briefs, business cases, experience visions, and execution-ready roadmaps
• Applying data, analytics, and artificial intelligence to customer experience and product use cases
• Working across business, design, data, and technology teams to move from insight to execution
  
  

Qualifications

Required:

• 3 to 7 years of experience in customer experience strategy, product strategy, digital consulting, or product management
• Experience leading customer discovery activities, including interviews, journey mapping, and insight synthesis
• Experience translating customer research, behavioral data, or market signals into recommendations, product briefs, business cases, or roadmaps
• Experience developing product roadmaps, experience visions, or customer experience strategies
• Experience applying data, analytics, artificial intelligence, or machine learning to customer experience or product use cases
• Experience working with cross-functional teams across business, design, data, and technology
  
  

Preferred:

• Experience working on end-to-end customer experience transformation, product strategy, or digital innovation engagements
• Experience with generative artificial intelligence or machine learning use cases in customer experience or product contexts
• Experience working in Agile product development environments
• Master of Business Administration or another advanced degree
  
  

Location: Hyderabad, Bengaluru and Pune

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352767

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