Backup And Recovery Specialist - VOIS

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a skilled Backup & Recovery Specialist to deliver L3 technical support and manage end‑to‑end backup administration across diverse environments. The role involves handling complex incidents, ensuring data protection compliance, managing lifecycle activities, supporting Azure native backup solutions, and collaborating with international teams to maintain robust service availability.

What You’ll Do

• Provide L3 technical support, guidance, and direction for backup and recovery products.
• Manage comprehensive backup administration and data lifecycle activities.
• Deliver timely and accurate restore requests as per customer needs.
• Troubleshoot complex incidents requiring advanced analytical and technical decision‑making.
• Accelerate issue resolution by engaging with technical consultants and relevant experts.
• Maintain and achieve agreed service level commitments.
• Support root cause analysis for complex issues, coordinating with vendors and cross‑functional teams.
• Ensure robust data protection practices and provide required data for audits and compliance.
• Develop procedures and documentation for new backup projects to support seamless operational transition.
• Contribute to automation initiatives by proposing and developing process‑improving ideas.
• Support 24×7 availability through planned on‑call duties.
  
  

Who You Are

• Possess 8–10 years of experience in IT backup administration.
• Skilled in administering and troubleshooting EMC Networker, Avamar, and Data Domain.
• Experienced in managing Azure Native backup solutions.
• Knowledgeable in implementing and installing backup software solutions.
• Effective in collaborating with international and cross‑cultural teams.
• Strong understanding of Unix and Windows operating systems.
  
  

Advantageous Additional Skills

• Familiarity with NetBackup, Veeam, Commvault, or Rubrik.
• Understanding of VMware environments.
• Knowledge of backup modules for Oracle, SAP, and SQL databases.
• ITIL awareness.
• Strong understanding of security principles and SOX frameworks.
  
  

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Whats In It For You

• Opportunity to work on complex L3 technical environments and enterprise‑scale backup ecosystems.
• Exposure to global teams and cross‑cultural collaboration.
• Growth in data protection, compliance, and automation domains.
• Involvement in high‑impact infrastructure transformation projects.
  
  

What Skills You Will Learn

• Advanced backup and recovery architecture expertise across multi‑vendor technologies.
• Enhanced troubleshooting and problem‑solving capabilities for complex enterprise incidents.
• Exposure to audit and compliance processes in regulated environments.
• Practical experience in automation and process improvement initiatives.
• Skills in creating operational documentation and transitioning new solutions to production teams.
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, its our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2

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