Accounts Receivable Analyst

Accounts Receivable Analyst – Credits About ACA: ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our Compliance Alpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. Position Summary

The Accounts Receivable Analyst – Credits is responsible for the accurate and timely processing of customer credits and write-offs in accordance with ACA policies, contractual terms, and internal control requirements. This is an individual contributor role that requires a high level of attention to detail and a strong understanding of contracts and billing to ensure proper evaluation, documentation, and creation of credits and write-offs.

This position supports global Accounts Receivable operations and works closely with U.S.-based Accounts Receivable team members, leadership, Billing, and Revenue teams to deliver consistent, audit-ready outcomes within a structured, process-driven environment.

Key Responsibilities

• Process customer credits and write-offs in accordance with established ACA procedures and approval workflows
• Review credit and write-off requests to ensure accuracy, completeness, and appropriate supporting documentation
• Analyze client contracts, billing terms, amendments, and invoice history to determine correct credit or write-off treatment
• Prepare and maintain required credit and write-off documentation and ensure proper record retention
• Accurately creation of approved credits and write-offs in Deltek and related financial systems
• Review billing and project data in Salesforce to validate invoice history and contract alignment
• Manage and update credit-related requests and communications through Zendesk ticketing workflows
• Maintain trackers and logs to reflect status, completion, and audit readiness of credit and write-off activity
• Identify billing or contract discrepancies and escalate issues in a timely manner
• Collaborate with U.S.-based stakeholders across time zones to meet service-level and month-end close expectations
• Adhere strictly to defined processes, controls, and quality standards
  
  

Required Qualifications, Education & Experience

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
• Two (2) or more years of experience in Accounts Receivable, billing, or finance operations
• Experience processing credits, write-offs, billing adjustments, or account reconciliations preferred
• Skills & Competencies
• Strong attention to detail and commitment to accuracy
• Working understanding of contracts, billing structures, and the invoice lifecycle
• Experience working with enterprise systems such as Deltek, Salesforce, and Zendesk (or similar)
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Strong organizational and time-management skills
• Ability to work independently within clearly defined processes
• Clear written and verbal communication skills
• Dependable, self-motivated, and process-oriented
• Supervisory Responsibility - None. This is a non-supervisory, individual contributor role.
  
  

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status

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