Solutions Analyst

Job Purpose

Supports the Commercial Solutions Manager in identifying, designing, prototyping, and implementing practical technology solutions that address business needs and drive measurable impact. Acts as a tech-savvy business enabler who translates operational requirements into scalable, cost-effective digital solutions using low-code/no-code tools, automation platforms, analytics, and structured problem-solving approaches.

Key Result Responsibilities

Business Analysis & Requirement Structuring

• Work closely with business teams to document processes, pain points, and opportunity areas.
• Translate business needs into structured functional requirements and solution outlines.
• Identify automation and digitalization opportunities.
  
  

• Design and build MVPs using low-code/no-code platforms, automation tools, dashboards, or workflow systems.
• Develop proof-of-concepts before full-scale IT development.
• Ensure solution design considers scalability, performance, and integration needs.
  
  

• Define and track KPIs related to adoption, performance, cost savings, automation rates, and ROI.
• Analyze scalability indicators such as: Volume handling capacity, User growth impact, Process cycle time, Cost per transaction.
• Flag technical or operational bottlenecks early.
  
  

• Map and optimize workflows to eliminate inefficiencies.
• Apply structured problem-solving methodologies.
• Recommend process improvements supported by digital tools.
  
  

• Extract and analyze operational and commercial data.
• Use data to validate impact of implemented solutions.
  
  

• Maintain clear documentation of solutions, workflows, metrics, and dependencies.
• Ensure compliance with IT governance, data security, and architectural standards.
• Support handover to development teams when scaling beyond MVP stage.
  
  

• Monitor solution performance post-implementation.
• Suggest iterations and optimizations.
• Stay updated on emerging tools and cost-efficient technologies.
  
  

• Bachelor’s degree in business, Technology, Information Systems, Engineering, or related field
• Strong Understanding of Business Process Mapping & Optimization
• Strong Knowledge of Low-Code / No-Code Solution Development.
• Exposure to low-code/no-code tools, workflow automation platforms, or data visualization tools.
  
  

• 3–6 years of experience in business analysis, solution analysis, digital transformation, or technology-enabled operations.
• Experience working in structured IT or digital environments (aviation industry is a plus).