Process Manager

Job Description

We are looking for a Senior Business Analyst to support KYC product development within the BFSI domain. The role requires strong KYC expertise, excellent documentation and writing skills, and proven capability in stakeholder and team management.

Key Responsibilities

• Lead business analysis for KYC onboarding, refresh, remediation, and regulatory change initiatives.
• Translate regulatory and compliance requirements into clear business and functional requirements.
• Define requirements for Central Orchestrator workflows and integrations with KYC systems, rule engines, and downstream platforms.
• Create high-quality documentation including BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings.
• Act as primary interface between business, compliance, operations, and technology stakeholders.
• Lead and mentor Business Analyst team members and review BA deliverables for quality and consistency.
• Support Agile delivery activities including backlog grooming, sprint planning, UAT, and go-live readiness.
  
  

Required Experience & Skills

• 8–12+ years of Business Analyst experience in BFSI.
• Strong hands-on experience in KYC product development (Onboarding, Refresh, Remediation).
• Excellent written and verbal communication skills with strong documentation capability.
• Proven stakeholder management and cross-functional coordination experience.
• Experience leading or mentoring BA teams.
  
  

Good to Have:

• Experience with workflow / Central Orchestrator platforms
• Knowledge of AML, CDD, EDD, KYC data models, and screening systems
• Experience working in Agile/Scrum environments
  
  

Soft Skills

• Strong analytical and problem-solving skills
• Ability to work in complex, regulated environments
• High attention to detail and quality focus
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

---