Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Role and Responsibility:

As part of our Asset Servicing management team, you will be managing a team of 10-12 members and will be responsible for meeting KPI’s and SLA’s which are defined in the process.

You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale.

Your role will be to execute process functions and liaise with various internal teams such as settlements and client rep teams along with counter parties for validating and processing claims, event details, processing dividends and coupons. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to Corporate Actions.

• Independently handle clients – establish self as a valued partner
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Grooming A’s and SA’s to manage process and risk effectively
• Set goals and targets for team and give effective feedbacks on performance
• Build domain expertise and lead from the front
• Training, delivery management, mentoring
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member
• Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance.
  
  

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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