Customer Success Manager

Company: Wynisco

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Small/Medium Business

Company Type: Product

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology

Salary Range: ₹ 5-6 Lacs PA

Job Description

Customer Success Manager — Candidate Success (US Market)

We're looking for a Customer Success Manager to own candidate success end-to-end from onboarding and policy walkthroughs to mock interviews, progress tracking, and interview readiness ensuring every US-based candidate moves through their journey smoothly and with full transparency. This role involves evening and/or early morning shifts to align with US time zones.

Key Responsibilities

• Own candidate success from enrollment through placement, acting as the candidate's primary point of contact.
• Conduct policy walkthroughs with new candidates clearly explaining program terms, processes, and expectations at onboarding.
• Assist candidates with interview form fill-ups, applications, and related documentation.
• Schedule and coordinate mock interviews; ensure candidates complete them and receive feedback.
• Track candidate progress at every stage; proactively follow up on pending actions and keep candidates moving forward.
• Maintain complete transparency with candidates — regular updates on their status, next steps, and timelines.
• Handle and nurture leads; support conversion through timely follow-ups.
• Conduct calls with US-based candidates, including evening/early morning slots.
• Maintain accurate, up-to-date notes on all candidate interactions and progress in the CRM; report metrics to management.
  
  

• Hybrid: mix of on-site (Baner office) and remote work
• Rotational shifts aligned to US time zones evening and/or early morning calls required
  
  

• 2–5 years in customer success, candidate management, or client servicing (IT staffing,
  
  

• Excellent spoken and written English; clear, empathetic, and transparent communicator
• Strong coordination and follow-up discipline — able to manage many candidates in parallel
• Willingness to work evening/early morning shifts
• Familiarity with CRM tools and meticulous record-keeping