Assistant Manager

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

About the Role

Leading a team of 30-35 agents and SMEs to perform effectively against set SLAs/KPIs.

Handling BPO operations (International experience is mandatory)

Responsibilities

• Executing strategies to improve your teams’ overall performance
• Leading interventions to deliver change and transformation within the business adding value to the business
• Managing teams with effective leadership, coaching and support
• Working closely with other departments to ensure effective operations
• Client Interactions and Management
• Good at SLA & TAT management
• Shrinkage and attrition

Qualifications

• Minimum 2 years’ Experience in Team handling role
• Graduates

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