US Roadie - CCR

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Job Description:

Job Title: US Roadie - CCR

Job Description:

The US Roadie Customer Care Representative (CCR) will be responsible for delivering exceptional customer service to US-based clients through chats, emails, and other communication channels, depending on the business requirements. This role requires strong communication skills, the ability to handle customer queries effectively, and a proactive approach to problem-solving. CCRs are expected to maintain professionalism, demonstrate empathy, and ensure customer satisfaction while adhering to process guidelines.

Key Responsibilities:

• Handle inbound and outbound customer interactions with professionalism and clarity.
• Provide accurate information and solutions to customer queries related to their accounts, gigs, and other queries.
• Maintain high-quality standards in communication and production.
• Document customer interactions and update systems accurately.
• Collaborate with the quality team and team leaders to resolve issues promptly if required.
• Contribute to the team by meeting productivity, quality, and KPI goals.
• Stay updated on process changes, process knowledge, and service guidelines.
  
  

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with active listening ability.
• Customer-centric mindset with problem-solving attitude.
• Ability to stay composed and deliver quality service under pressure.
• Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Require an organized, dependable, and self-motivated attitude.
  
  

• Graduation should be completed in any stream.
• Prior US-based customer service experience - Preferred.
  
  

• Should be ready to work for Indias night shifts.
• Should be ready to work on weekends (Saturday & Sunday)
• Work from the office is mandatory for all 5 days.