Technology Platform Engineer

Project Role : Technology Platform Engineer

Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.

Must have skills : Cloud Contact Center Implementation

Good to have skills : Workforce Scheduling

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will work closely with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in.

Roles & Responsibilities:

• Hand-on experience in Contact Center experience with On premises Genesys, WFM and QM
• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor and evaluate the performance of environments to ensure optimal operation.
• Hand-on experience in Automation / Gen AI tool adoption
  
  
  

• Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
• Good To Have Skills: Experience with Workforce Scheduling.
• Strong understanding of cloud infrastructure and services.
• Experience with automation tools and scripting languages.
• Familiarity with deployment strategies and CI/CD pipelines.
  
  
  

• The candidate should have minimum 7.5 years of experience in Cloud Contact Center Implementation.
• This position is based at our Pune office.
• A 15 years full time education is required.