Team Lead- PandC Insurance With Insurance Brokerage Pune

Job Description

Summary

Responsibilities

• Monitor team performance and provide timely, constructive feedback to adjusters.
  
• Conduct regular employee performance reviews and support career development initiatives.
  
• Coordinate with underwriting and other internal teams to ensure smooth workflow and timely case resolution.
  
• Ensure adherence to SLAs and maintain high standards in claims processing accuracy and timeliness.
  
• Prepare and review comprehensive reporting packs for senior management and key stakeholders.
  
• Establish and maintain accurate performance metrics and ensure data integrity in reporting.
  
• Identify operational bottlenecks and implement corrective actions, including targeted training programs.
  
• Lead process improvement initiatives to streamline claims handling and enhance efficiency.
  
• Ensure Standard Operating Procedures (SOPs) and user guides are up-to-date and reflect current practices.
  
• Facilitate the successful transition of new activities or processes to the service provider.
  
• Assist in investigating and resolving data quality issues impacting claims outcomes.
  
• Support testing and rollout of new IT systems and digital initiatives within the claims function.
  

• Graduate or post-graduate degree in any discipline.
  
• Minimum 7 years of total experience in Property and Casualty (P&C) Insurance.
  
• At least 2 years of hands-on experience in a team handling or supervisory role.
  
• Proven experience in claims adjudication, claims adjusting, and end-to-end claims processing.
  
• Preference for candidates holding CPCU or equivalent insurance designations.
  
• Experience working with international clients is highly preferred.
  
• Strong communication, leadership, and people management skills.
  
• In-depth knowledge of P&C underwriting principles and insurance market dynamics.
  
• Demonstrated problem-solving, decision-making, and analytical abilities.
  
• Basic understanding of regulatory and legal compliance frameworks in insurance.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and digital workflow tools.
  
• Ability to manage multiple priorities effectively in a fast-paced environment.
  
• Must have 1+ year of on-paper experience as a Team Lead.
  

Additional Details

• Location: Pune
  
• Mode of Work: Work from Office
  
• Shift: Night Shift
  
• Notice Period: Immediate to 60 days
  
• Employment Type: Full Time
  
• Salary Range: ₹6.5 LPA – ₹9.5 LPA
  
• Must-Have: Property and Casualty (P&C) Insurance experience, Claims adjudication and adjusting experience
  
• Total Exp: Min 8+ years
  
• Team Lead on paper: 2+ years