Customer Success Renewals Associate

Role overview & Key responsibilities:

As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.

Key Responsibilities

• Own the renewals lifecycle for assigned clients – from initial outreach to closure.
  
• Track and monitor upcoming contract expiries using CRM and internal tools.
  
• Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
  
• Send timely renewal communication and follow-ups via emails, calls, and meetings.
  
• Address client queries, concerns, or escalations related to the renewal process.
  
• Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
  
• Maintain accurate and up-to-date records of renewal statuses and forecasts.
  
• Identify opportunities for service upsell or cross-sell during renewal conversations.
  
• Provide inputs for client retention strategies based on feedback and insights. 
  

Why join us:

• Compensation: Competitive salary in line with industry standards.
  
• Growth Path: Opportunity to scale into Customer Success Lead and beyond as PadCare expands globally.
  
• Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers dignity.
  
• Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
  
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
  
• Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
  
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day