Associate Database Engineer

Job Description For Associate Database Engineer

Job Title: Associate Database Engineer

Company: Mydbops

Location: Pondicherry

About Us

Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.

With 10 years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.

Role Overview

You will work in a fast-paced environment where we are responsible for the most critical systems. Our external teams ( Customers ) count on us to keep their MySQL database running and we are vital to the success of their business. You will troubleshoot and resolve customer issues related to the DB system's availability and performance. You will develop relationships with customers, comprehend and fulfil their needs, and maintain their satisfaction through regular communication and engagement with their environments.

Responsibility

• Major focus on handling the database Alarms.
• Identifying the root cause for resolving performance and scalability issues
• Optimizing the complex SQL.
• Handle the tickets assigned within the SLA
• Communicate clearly for the questions and database activities raised over client instant messaging channels (Slack, Skype, Hangouts)
• Get into Client calls on Performance issues and other tasks.
• Handle escalations and escalate internally on time.
• Rubook creation for technical tasks and ease the team efforts.
• Writing the technical and process documents.
• Managing the client-based operations documents to ease scheduled & repeated tasks for the database operations team.
• Deliver monthly performance goals assigned.
• Complete the monthly activities assigned.
  
  

• Excellent and strong written and spoken English.
• Good knowledge of SQL language.
• Teamwork in a fast-paced environment.
• Knowledge of operating system concepts
• Knowledge of database system concepts
• Knowledge of Linux and Linux commands.
• Knowledge of cloud and related technologies.
• Polite, friendly and professional; this position requires significant customer interaction and teamwork.
• Process-oriented and teamwork play a pivotal role.
• Strong work ethic and accepts feedback from others.
  
  

• Opportunity to work in a dynamic and growing industry.
• Learning and development opportunities to enhance your career.
• A collaborative work environment with a supportive team.
  
  

• Job Type: Full-time opportunity
• Work time: Rotational shift
• Mode of Employment: Work From Office (Puducherry)
• Location Preference: Candidates from Pondicherry or nearby locations are preferred.
• Experience -Fresher