Job Title : Senior Style Associate
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Senior Style Associate leads by example, delivering exceptional
customer experiences, driving sales, and ensuring operational
excellence with a customer-focused mindset and adaptability.
Key
Responsibilitie
s
: Customer Focus
● Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
● Address issues professionally and ensure customer needs are
met.
● Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer needs
and offering relevant products and services.
● Focus on selling higher-value products to increase the
average transaction value.
● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
● Demonstrate negotiation and objection-handling to convert
prospects into loyal customers.
Flexibility and Change Management
● Adapt to changing customer needs and share product and
customer insight with the team.
● Demonstrate problem-solving skills to address challenges and
manage resistance effectively.
● Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision-Making
● Utilize analytical thinking to make sound operational decisions.
● Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.
Store Operations Excellence
● Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
● Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership Excellence
● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions.
● Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team.
● Assist in training and mentoring new and existing team
members to improve their understanding of products and
services.
Candidate
Requirement
: ● Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
● Must be above 20 years of age and below 35 years of age.
● Basic computer skills and microsoft office
● Proven track record of exceeding sales targets consistently
● Experience in providing exceptional customer service and
building strong customer relationships
● Experience in mentoring team members
● Experience in handling cash transactions and inventory
management
● Proficient in POS systems and other relevant retail
technologies
● Knowledge of visual merchandising principles
● Positive and enthusiastic attitude
● Excellent presentation and grooming standards
● Flexibility and adaptability to work varied shifts
