IT Infrastructure Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Infrastructure Consultant I supports asset lifecycle activities, including procurement, inventory tracking, deployment, maintenance, refresh, and disposal of hardware assets. The role assists in monitoring asset compliance, maintaining accurate asset records, generating asset-related metrics and reports, and supporting integration with asset management and IT service management systems. Additionally, the Consultant I prioritizes and responds to inquiries from service desk teams, technical specialists, and business stakeholders, maintains asset governance documentation, coordinates hardware inventory audits, implements asset management process improvements, and supports communication, training, and awareness initiatives related to hardware asset management practices.

Job Responsibilities

• Manage the end-to-end lifecycle of IT assets, including procurement, deployment, transfer, refresh, return, and disposal.
• Maintain accurate asset inventory records and ensure data integrity in IT Asset Management (ITAM) tools and CMDB.
• Monitor stock levels, weekly Physical stock verification and perform reconciliations activity with IT Asset Tools.
• Coordinate technology refresh programs and track asset replacement activities.
• Manage IT asset disposal and scrap processes, ensuring compliance with company policies and audit requirements.
• Prepare and analyze inventory, refresh, compliance, and utilization reports.

Eligibility Criteria

• 4–6 years of experience in IT Asset Management, Inventory Management, IT Operations, or a related discipline.
• Experience managing end-user computing assets such as laptops, desktops, monitors, and peripherals.
• Understanding of IT asset lifecycle management and inventory control processes.
• Experience supporting audits, asset reconciliation, and compliance activities.

Preferred Skills

• Hands-on experience with ITAM tools such as ServiceNow.
• Strong Microsoft Excel skills, including Pivot Tables, Lookup functions, and reporting.
• Knowledge of CMDB, ITIL framework, and IT Service Management processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working in a large enterprise or multi-location environment.
• Ability to manage multiple priorities while maintaining high levels of accuracy and compliance.

Primary Skills

Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution

Shift Time

General Shift (India)

Recruiter Info

Dipti Murudkar

dsudh@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

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