Branch Operations Head RPB Branch
Talentmate
India
18th September 2025
2509-6600-310
Job Description
- Purpose
- Key Responsibilities
Financial
- Support Branch Head in developing the annual branch budget
- Ensure adherence to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
- Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations
- Drive key performance metrics for various operations processes in the branch (Service Centers and PUD Centers)
- Ensure adherence to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc)
- Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch
- Support national operations teams in network planning and design, network management, network optimization and efficiency enhancement initiatives
- Evaluate existing infrastructure for operations in the branch vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals
- Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Optimize costs in the branch
- % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM)
- Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch
- Overall service quality in the branch for all products in terms of Net Service Levels (NSL)
- Delivery performance as per transit time for all products
- Timely connectivity of DP loads on BDA flights (% adherence)
- % undelivered shipments
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload
- Achievement of target NPS Scores for the branch
- Number of open security related cases in the branch
- Compliance to all applicable regulatory requirements
- Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines
- Operational Performance of
- RSPs
- PDAs
- Delivery Agents
- % increase in operational productivity in the branch(measured as shipments/ employee )
- % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes
- Adherence to Performance Management system timelines and guidelines
- % Key positions within team with identified successors / potential successors
- Employee Attrition (%)
- PDA Attrition (%)
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Patna ,Bihar |
| Company Website: | http://www.bluedart.com | Job Function: | Sales |
| Company Industry/ Sector: |
Transportation Logistics Supply Chain and Storage | ||
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About the Company
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