Application Support Analyst

Summary

EYE Q Vision Hospital is looking for application support Analyst. in this you will be responsible for troubleshooting service requests, providing timely resolutions to application-related issues, and ensuring that our systems meet the needs of end users. Your analytical skills will be put to the test as you identify solutions to non-standard requests and conduct user training. This role offers a unique opportunity to work closely with third-party vendors and contribute to the development and implementation of policies that enhance operational efficiency. If you are passionate about technology and healthcare, this is the perfect opportunity to make a meaningful impact.

Responsibilities

• Provide application support services for Eye Q EMR/HMR, addressing service requests via tickets, email, and phone.
• Identify solutions to non-standard requests and troubleshoot moderately complex application-related problems.
• Ensure timely resolution of application-related errors and issues, maintaining high user satisfaction.
• Test the functionality of applications to ensure optimal performance and user experience.
• Coach and provide feedback to team members, fostering a collaborative work environment.
• Serve as a resource for others in the IT department, sharing knowledge and expertise.
• Document and communicate effectively to ensure timely resolutions and updates.
• Collaborate with third-party vendors to support the Eye Q product and its functionalities.
• Analyze technology solution options and provide feedback to relevant stakeholders.
• Conduct and manage end-user application training for both existing and new users.
• Document change requests and coordinate with the application development team to execute system changes.
• Perform data analysis to extract insights from trends, aiding in the improvement of operational activities.
• Support the development and implementation of policies and procedures to ensure systems align with organizational business requirements.
  
  

• Bachelor’s degree in Information Technology, Health Management, or a related field.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Familiarity with application support services and troubleshooting methodologies.
• Basic understanding of EMR/HMR systems and their functionalities.
• Ability to work collaboratively in a team-oriented environment.
• Eagerness to learn and adapt to new technologies and processes.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong organizational skills, with the ability to manage multiple tasks effectively.
• Willingness to engage with end users and provide exceptional customer service.
  
  

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage for employees and their families.
• Opportunities for professional development and continuous learning.
• Supportive work environment that encourages innovation and collaboration.
• Flexible working hours to promote work-life balance.
• Access to cutting-edge technology and resources.
• Employee wellness programs and initiatives.
• Paid time off and holidays to recharge and rejuvenate.
• Opportunities for career advancement within the organization.
• A chance to make a meaningful impact in the healthcare sector through technology.