IT Head Retail

Key Responsibilities

IT Strategy & Leadership

• Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements, and customer experience initiatives
• Lead enterprise architecture planning, ensuring scalable, secure, and future-ready technology solutions
• Drive digital transformation initiatives, including automation, data integration, and cloud adoption
  
  
  

• Oversee end-to-end IT operations across multiple sites, ensuring high system availability, uptime, and performance
• Manage IT infrastructure including on-premise and cloud environments (AWS, Azure, or GCP)
• Administer and optimize network architecture (LAN/WAN, SD-WAN, VPN, firewalls, load balancers)
• Ensure effective management of servers (Windows/Linux), virtualization (VMware/Hyper-V), and storage systems
• Implement and monitor IT service management (ITSM) frameworks such as ITIL
  
  
  

• Lead the design, implementation, and support of business-critical systems including:
• Point-of-Sale (POS) systems
• Customer Relationship Management (CRM) platforms
• ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
  
• Ensure seamless system integration through APIs, middleware, and data pipelines
• Oversee application lifecycle management, including upgrades, patches, and performance optimization
  
  

• Establish and enforce robust cybersecurity frameworks (ISO 27001, NIST, CIS controls)
• Implement security solutions such as SIEM tools, endpoint protection, intrusion detection/prevention systems (IDS/IPS)
• Manage identity and access controls (IAM, Active Directory, Azure AD)
• Conduct regular vulnerability assessments, penetration testing, and incident response planning
• Ensure compliance with data privacy regulations and internal security policies
  
  
  

• Manage IT systems supporting mall and retail operations, including:
• Tenant systems and connectivity
• CCTV, access control, and security systems
• IoT devices and smart building technologies
• Digital signage and customer engagement platforms
  
• Support omnichannel initiatives, integrating online and offline retail systems
  
  

• Oversee data infrastructure, including data warehousing, business intelligence tools (Power BI, Tableau), and analytics platforms
• Enable data-driven decision-making by ensuring data availability, integrity, and reporting capabilities
  
  
  

• Evaluate, select, and manage third-party vendors, system integrators, and technology partners
• Lead large-scale IT projects using structured methodologies (Agile, Scrum, Waterfall)
• Manage IT budgets, cost optimization, and procurement processes
  
  
  

• Build, lead, and mentor a high-performing IT team across infrastructure, applications, and support functions
• Establish clear KPIs, performance management frameworks, and capability development plans
• Foster a culture of innovation, accountability, and continuous improvement
  
  
  

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an advantage)
• Minimum 10–15 years of progressive IT experience, with at least 5 years in a leadership role
• Proven experience in multi-site IT operations, preferably in retail, mall, or commercial environments
  
  
  

• Strong knowledge of enterprise architecture and system design
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Expertise in network infrastructure (Cisco, Fortinet, Palo Alto, etc.)
• Proficiency in server management (Windows Server, Linux), virtualization, and storage systems
• Experience with cybersecurity tools and frameworks
• Familiarity with DevOps practices, CI/CD pipelines, and automation tools is a plus
• Experience in database management (SQL Server, MySQL, PostgreSQL, Oracle)
• Knowledge of API integrations, microservices architecture, and middleware solutions