Job Description
Role & Responsibilities
Handle inbound/outbound calls for premium cable subscribers, resolving billing, service, and technical issues with empathy and speed.
Proactively identify churn risks and deliver retention offers aligned with brand guidelines and compliance protocols.
Collaborate with technical teams to escape complex issues and follow up until resolution.
Skills & Qualifications
Call Center Operations
Customer Retention
Billing Support
Technical Troubleshooting
Experience with cable TV or streaming platforms
Fluency in American English with neutral accent
Cross-functional escalation coordination
Benefits & Culture Highlights
Competitive base salary + performance bonuses + night shift differentials
Modern, air-conditioned office with free meals, transport, and wellness perks
Career growth path into team lead, QA, or operations roles within 6–12 months
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Pasacao Bicol Region Philippines |
| Company Website: | https://www.talentoutsourcingchannel.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Human Resources Services | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Job Snapshot
