Facilities Manager

What this job involves:

As a Facilities Manager, you will be responsible for the overall low side soft services operations, ensuring the highest standards of facility management and service delivery. You will ensure immediate response to priority calls, conduct scheduled and surprise walk-arounds of the facility to maintain high standards of housekeeping and upkeep, and ensure trouble tickets are closed within timelines and SLAs. This role requires you to advise the business on measures to improve efficiency and cost effectiveness, prepare and manage budgets, leverage technology, make quick decisions, and solve problems. You will maintain strong relationships with a wide range of employees, managers, executives, suppliers, vendors, and client stakeholders while overseeing various facility services including mail room, medical room, and ambulance services.

What your day-to-day will look like:

• Oversee the upkeep of low side soft services areas and floors, monitoring Facilities Assistant Managers and Executives, assigning tasks and providing guidance where required
• Handle all emergency situations pertaining to employees and third-party vendors, working as a team player with co-workers and other departments
• Ensure site compliance scores are maintained as per statutory norms and conduct monthly meetings with third-party vendors for seamless operations
• Deliver high-quality, prompt, and courteous Facility Management services in support of clients business needs in a safe working environment
• Manage events, adhoc and planned requests within provided guidelines, and coordinate execution of all business unit moves in sync with the space management team
• Oversee mailroom, medical room, and mothers room facilities to provide standards and quality of experience
• Implement technology tools and cost savings initiatives for the client to optimize efficiency, and proactively solve problems as they arise
• Manage stores, inventories, and reorder levels, ensuring no stock-out issues and supplies are available at all times, while ensuring timely submission of invoices and payment clearances.
  
  

Required Qualifications:

• High school diploma or graduate degree required
• Minimum 4 years prior experience in facilities/property management, hospitality, or related field
• Knowledge of technology applications, strong organizational skills, excellent verbal skills, detail-oriented with strong prioritizing and customer service capabilities
• Positive, professional, pleasant attitude with self-motivation, confidence, energy, and flexibility
• Strong customer focus including critical thinking, excellent people skills, problem-solving, empathy, and ability to interact with a wide range of client staff and demands
• Ability to work independently with little supervision and effectively deal with stressful situations
• Demonstrated experience with client reporting and preparation of reports required.
  
  

Preferred Qualifications:

• Demonstrated experience with continuous improvement initiatives
• Strong relationship-building skills with focus on client satisfaction and cost effectiveness
• Experience managing budgets and implementing cost savings initiatives
• Proven track record in analyzing vendor scorecards and raising performance standards
• Experience with technology tools implementation and management
• Ability to prepare, review, and submit monthly and quarterly business reviews
• Experience in coordinating with finance teams for budget preparation.
  
  

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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