Operations Manager

• Manage and oversee day-to-day business operations.
  
• Supervise counselling, admissions, visa, and support teams.
  
• Develop and implement SOPs, workflows, and quality-control processes.
  
• Monitor team performance, KPIs, productivity, and turnaround times.
  
• Oversee student cases and ensure timely processing and follow-ups.
  
• Identify operational issues and implement effective solutions.
  
• Ensure accurate documentation, record keeping, and CRM management.
  
• Coordinate with international offices, institutions, partners, and internal departments.
  
• Handle escalated student and operational issues.
  
• Conduct team meetings, performance reviews, and staff training.
  
• Prepare regular operational reports for senior management.
  
• Ensure high standards of compliance, professionalism, and customer service.
  

Requirements

• Bachelors degree preferred.
  
• 4–5 years of relevant experience in education consultancy, study visa, admissions, or international education operations.
  
• Previous experience working for a UK-based or Australia-based education/study visa organization is highly preferred.
  
• Proven experience managing teams and operational processes.
  
• Strong leadership, communication, and problem-solving skills.
  
• Excellent organizational and time-management abilities.
  
• Strong command of English.
  
• Experience with CRM and reporting systems.