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IT Support Engineer

Talentmate

India

30th September 2026

2609-60007-31

Job Description

Responsible for providing technical support, troubleshooting IT infrastructure and endpoint

issues, managing systems and user environments, and coordinating with Network, System,

and Cybersecurity teams to ensure reliable and secure IT operations.

Key Responsibilities

 Provide L1/L2 support for hardware, software, Windows, and infrastructure issues.

 Troubleshoot desktops, laptops, applications, drivers, Windows updates, and system

performance.

 Manage Active Directory users, computers, Group Policy, authentication, and domain

issues.

 Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, VPN, and Internet connectivity issues.

 Manage IT hardware, assets, inventory, repairs, and replacements.

 Support conference rooms, displays, audio/video systems, and meeting equipment.

 Support Microsoft Entra ID, Intune, Autopilot, Microsoft 365, and Exchange Online.

 Support endpoint security, Kaspersky, Wazuh, and security monitoring activities.

 Support VMware ESXi and virtual machine environments.

 Perform device provisioning, configuration, deployment, and maintenance.

 Maintain technical documentation, troubleshooting procedures, and asset records.

 Handle escalated incidents and perform basic root-cause analysis.

 Provide technical guidance to Junior IT Support Engineers and Helpdesk staff.

 Coordinate with Network, Systems, Cybersecurity, and other IT teams for complex

issues.

Requirements

Bachelors degree or diploma in IT, Computer Science, or a related field.

 [3–5] years of experience in IT infrastructure and support.

 Relevant certifications preferred (e.g. CCNA, Microsoft, Linux).

Core Competencies

Troubleshooting & Problem Solving, Incident Management, Root Cause Analysis, Endpoint

& Infrastructure Support, Network Troubleshooting, Security & Compliance, Technical

Documentation, Team Collaboration & Technical Guidance.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Pakistan ,Punjab
Company Website:	https://www.tkxel.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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