Customer Success Manager SMB Cybersecurity

• Achieve assigned revenue and sales targets through effective account management and business development.
  
• Build and maintain strong, long-term relationships with SMB clients.
  
• Conduct regular online and in-person meetings with clients to understand their business needs, address concerns, and ensure customer satisfaction.
  
• Drive customer retention, renewals, and upselling opportunities within existing accounts.
  
• Identify opportunities to expand existing customer accounts and recommend relevant solutions based on client requirements.
  
• Develop a strong understanding of the SME sector and local business landscape in Lahore and the Central region.
  
• Build and maintain professional relationships within key business hubs and commercial areas across the Central region.
  
• Act as the primary point of contact for assigned clients and ensure a positive customer experience throughout the relationship.
  
• Understand customer requirements and coordinate with internal teams to ensure timely resolution of client concerns and service-related issues.
  
• Conduct face-to-face client engagements, presentations, and business discussions to strengthen relationships and support business growth.
  
• Maintain accurate records of client interactions, opportunities, renewals, and account activities.
  
• Monitor customer satisfaction and proactively address potential risks to customer retention.
  
• Collaborate with sales, technical, and other internal teams to deliver effective solutions to customers.
  
  

Requirements

• Bachelors degree in Business Administration, Marketing, IT, Telecom, Cybersecurity, or a related field.
  
• 3–5+ years of relevant experience in Telecom, IT, Cybersecurity, or technology sales.
  
• Proven experience in Key Account Management and client relationship management.
  
• Strong experience in face-to-face client engagement and business meetings.
  
• Good understanding of the SME market and business landscape in Lahore and the Central region.
  
• Demonstrated track record of achieving revenue and sales targets.
  
• Excellent communication, negotiation, presentation, and interpersonal skills.
  
• Strong business development and relationship-building capabilities.
  
• Ability to work independently as well as collaboratively with cross-functional teams.
  
• Willingness to travel for client meetings and business engagements.