Patient Support Specialist

• Schedule and confirm patient appointments through phone, email, or scheduling software.
  
• Prepare and send reminders for upcoming appointments and follow-ups.
  
• Maintain and update patient records accurately in the electronic medical records (EMR) system.
  
• Assist with insurance verification and pre-authorization processes.
  
• Manage incoming and outgoing correspondence, including emails and faxes.
  
• Serve as the first point of contact for patients and respond to inquiries professionally and empathetically.
  
• Escalate complex patient concerns to the appropriate medical staff or department.
  
• Collect patient information and update records during virtual check-ins.
  
• Provide patients with instructions for telehealth sessions and other virtual services.
  
• Manage daily workflows to ensure timely communication between patients and medical staff.
  
• Coordinate with medical providers to ensure schedule alignment.
  
• Organize and prioritise tasks to meet deadlines and maintain clinic efficiency.
  

Requirements

Work Experience :

• 02 years of virtual medical assistance experience in a US-based healthcare company is required.
  
• Experience working with EMR software.
  

Education:

• Any of the following degrees is required: MBBS with 01-year house job, MD with 01-year house job, Doctor of Physiotherapy (DPT), or Doctor of Pharmacy (Pharm.D).
  

• Knowledge of medical terminology and EMR systems.
  
• Excellent verbal and written communication skills in English.
  
• Proficient in scheduling and communication tools, including Microsoft Office and telehealth platforms.
  
• Strong interpersonal, organizational, multitasking, and data entry skills.
  
• Ability to empathise with patients’ needs and communicate with professionalism.
  
• Ability to maintain confidentiality and adhere to HIPAA regulations.
  
• Critical decision-making skills.
  

Benefits

• Workdays: Monday - Friday
  
• Work hours:   6 pm – 3 am PKT (Night shift)
  
• Gross Salary (USD):   $500 - $550
  
• Benefits:   Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal