MSP-BSCO-Clinical Applications Nursing Analyst - MS EPIC -Senior Associate -Operate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Guidewire consulting generalist at PwC, you will specialise in providing consulting services for Guidewire software solutions. You will apply an in-depth knowledge of Guidewire applications to assist clients in optimising operational efficiency through analysis, implementation, training, and support specific to Guidewire software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Clinical Applications Nursing Analyst – Senior Associate

Platform

BSCO MS – Clinical Applications

Workstream

Clinical & Rev Cycle Apps

Sub-Workstream

Nursing

Client Role

Analyst

PwC Career Level

Senior Associate

Location

Bangalore, India

Shift

2:00 PM – 11:00 PM IST (US Eastern overlap)

Language

English fluency required (written and verbal)

On-Call

Occasional on-call and weekend rotations required

Primary Skills Required

AO FOX, AS400 / RPG, Windows Server, SQL Server

Key Responsibilities

Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization. Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes. Ensures system stability and alignment with operational goals through proactive monitoring, trend analysis, and process standardization.

Mentoring & Team Leadership

Mentors junior staff on troubleshooting techniques, configuration best practices, and operational procedures. Reviews work, provides coaching across teams, and liaises with JBR partners, other practice teams, and offshore / AC teams.

System Configuration & Maintenance

Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.

Testing & Troubleshooting

Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades. Oversees and audits testing activities. Troubleshoots complex technical and workflow issues and coordinates testing across teams.

End-User Support & Training

Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.

Documentation & Collaboration

Creates and maintains detailed operational documentation, governance standards, and knowledge transfer materials. Ensures runbooks and escalation procedures are current and comprehensive.

Analytical & Technical Skills

Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems). Analyzes incident trends to identify recurring issues and drive permanent fixes.

Communication Skills

Communicates effectively with executives, clinicians, and IT teams; manages stakeholder expectations around system issues, change timelines, and service levels.

Global Collaboration & Handoffs

Leads and refines the shift handoff process between India and US-based teams, ensuring handoff templates, escalation protocols, and async documentation standards are followed consistently. Reviews handoff quality across the team and coaches analysts on clear, actionable status reporting for onshore stakeholders.

Healthcare Knowledge & Domain Expertise

Deep understanding of healthcare workflows and regulatory requirements within Clinical Application modules (HIPAA, Joint Commission, CMS). Leverages domain expertise to assess the operational impact of system issues and prioritize resolution efforts.

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