Travel Operation Executive

A fast-growing travel-technology and managed services provider operating in the travel & hospitality sector—delivering end-to-end booking, ticketing, and post-booking support for airlines, hotels, and OTA partners. This is an on-site role based in India focused on delivering high-quality travel operations and SLA-driven execution across global distribution systems.

Primary standardized title: Travel Operations Executive

Role & Responsibilities

• Handle end-to-end reservation processing and ticketing across GDS platforms—create, modify, and cancel PNRs while ensuring fare accuracy and fare construction compliance.
• Issue tickets, process refunds, reissues and endorsements; manage voids and involuntary involvements per airline/OTA policy.
• Coordinate with airlines, hotels, transfer providers and OTAs to resolve inventory, fare and booking discrepancies; escalate operational issues to stakeholders.
• Maintain accurate booking records in CRM and internal systems; reconcile bookings, invoices and payment discrepancies with finance teams.
• Monitor SLAs and quality metrics; implement corrective actions to reduce booking errors and improve on-time delivery of confirmations.
• Prepare daily operational reports, support audit requests, and contribute to process-improvement initiatives to scale operations.
  
  

• Proven experience in travel operations, airline ticketing, or reservations processing.
• Working knowledge of global distribution systems (Amadeus, Sabre, Galileo).
• Strong PNR management and GDS ticketing expertise including fare calculations and ticketing rules.
• Proficiency with MS Excel for reporting, reconciliations, and data validation.
• Familiarity with booking lifecycle: cancellations, refunds, endorsements and involuntary re-accommodations.
• Ability to work on-site in India and adhere to shift/SLA requirements.
  
  

• IATA or UFTAA certification (ticketing/airline rules).
• Experience with CRM platforms such as Salesforce or travel-specific CRMs.
• Exposure to OTA or corporate travel account operations and channel management.
  
  

• On-site role with structured onboarding, continuous training, and clear operational KPIs for career progression.
• Employee travel discounts and partner offers across flights and hotels.
• High-energy, KPI-driven operations team focused on quality and process improvement.