Technical Authority Expert

Join our Team

About this opportunity:

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where youre welcomed as your unique self and celebrated for the skills, talent, and perspectives you bring to the team.

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
  
  

What you will do:

• Handle customer issues via Customer Service Requests, on-call troubleshooting, and investigation.
• Work with network, IT, and billing teams to ensure smooth integration between mediation and other platforms.
• Implement rules for data filtering, deduplication, and enrichment before forwarding to downstream systems.
• Tune mediation rules to handle large-scale CDR processing efficiently.
• Perform data reconciliation between network elements, mediation, and billing systems.
• Investigate and resolve discrepancies in mediation and billing data.
• Conduct system health monitoring, troubleshoot issues, and ensure high availability.
• Handle Software Update Management (SUM) and address both hardware and software issues.
• Coordinate technical investigations with development and 3PP teams when required.
• Execute and document MOP/SOPs with version control.
• Work in rotational shifts 24x7, with a minimum of 10 night shifts per month.
  
  

You will bring:

• 5+ years Hands-on experience with mediation platforms.
• Proficiency in SQL, Linux/Unix scripting, and Kubernetes.
• Solid understanding of telecom concepts and knowledge of network elements such as MSC, MME, SGSN, GGSN, PCRF, OCS, IN, SGW, and SMF.
• Awareness of billing, revenue assurance, and fraud detection in telecom.
• Strong experience in databases like Oracle, Postgres, MySQL, Cassandra, or MongoDB.
• Technical support experience working with SLA-driven environments.
• Excellent communication, planning, organizing, and negotiation skills.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 770815

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