Team Leader

The Team Leader will oversee the Manpower – Back Office department within the CLM Domestic BFSI vertical, ensuring seamless processing of client requests, adherence to service level agreements, and continuous improvement of workflows. You will mentor a diverse team, coordinate with cross‑functional stakeholders, and act as the primary escalation point for operational issues. This role requires a blend of leadership, analytical thinking, and deep knowledge of BFSI back‑office processes.

Responsibilities

• Supervise daily operations of the back‑office team, ensuring SLA compliance.
• Monitor key performance indicators and generate performance reports.
• Coach, mentor, and conduct performance reviews for team members.
• Identify process bottlenecks and implement efficiency improvements.
• Coordinate with client relationship managers to address escalations.
• Maintain accurate documentation and audit trails for all transactions.
• Facilitate training sessions on new tools, regulations, and best practices.
• Drive adherence to compliance, security, and data privacy standards.
• Participate in resource planning and recruitment for the department.
• Promote a culture of continuous learning and teamwork.

Qualifications

• Bachelors degree in Business, Finance, or related field; MBA preferred.
• 5+ years of experience in BFSI back‑office operations, with at least 2 years in a supervisory role.
• Strong knowledge of CLM processes and domestic banking regulations.
• Proven ability to lead and motivate a high‑performing team.
• Excellent analytical and problem‑solving skills.
• Effective communication and stakeholder management abilities.
• Proficiency with back‑office software, MS Office, and reporting tools.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and strong organizational skills.