Team Lead

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance,and university partnerships.

Main Duties & Scope Of The Role

• Ensure the team meets or exceeds individual performance targets for applications processing and quality (Australia, Canada).
• Providing Visa training to the partners for multiple destinations.
• Verifying the students employment & financial documents through available resources.
• Taking Visa Mock Interview with the student and providing feedback.
• Ensure 100% compliance with application tagging procedures and accurate commission tracking.
  
  

• Oversee and Drive Application Processes: Independently manage the end-to-end student application process for both self and team, ensuring accuracy, efficiency, and adherence to institutional timelines.
• Mentor and Support Team Members: Provide ongoing guidance, coaching, and mentorship to junior team members; assist in their professional development and ensure smooth onboarding and integration.
• Facilitate Training and Development: Identify training needs and deliver tailored sessions to new or existing team members to ensure up-to-date knowledge of procedures and best practices.
• Application Processing: Accurately process and track student applications originating from Studyin offices, maintaining the highest standards of service and compliance.
• Cross-Office Collaboration: Ensure streamlined coordination and application handling across all StudyIn branches for a unified and consistent service experience .
• Product & Service Expertise: Maintain in-depth knowledge of Studyin’s service offerings, university partnerships, and academic programs to support accurate and effective student guidance.
• Event Representation: Participate in university exhibitions and StudyIn fairs, representing the brand professionally and engaging prospective students and partners.
• Managerial Support: Assist in day-to-day managerial responsibilities, including reporting, team coordination, and implementation of operational strategies.
• Higher Education Promotion: Support initiatives promoting higher education, including marketing campaigns, outreach programs, and collaborative projects with educational institutions.
• University Liaison: Act as a key point of contact for universities and their representatives to facilitate effective communication and student recruitment efforts.
• Brand Development: Contribute to the growth and visibility of the Studyin brand through consistent and high-quality service delivery.
• Client Relationship Management: Build and maintain strong, long-term relationships with students,counsellors, and other stakeholders to enhance satisfaction and retention.
• Professional Correspondence: Manage professional communication with internal teams and university
  
  

• Administrative Tasks: Monitor, organize, and prioritize incoming emails and documentation to ensure smooth daily operations.
  
  

• Experienced in managing a team.
• Able to fill the University applications ( Australia & Canada)
• Good in email handling
• Able to scrutinize the student document
• Good typewriting speed
• Able to work under pressure
• Good communication skills.
  
  

• More than 5 years of experience in the relevant field, including experience managing and leading teams. of 10-12 members.
• A Bachelor's degree or equivalent degree is a must.