Supervisor Collections

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Partner with leadership to promote department revenue and business objectives
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Administrative responsibilities as assigned
• Daily TAT and quality as per SLA
• Ensure client satisfaction by the delivery of quality services and quality products
• Interacting with the onshore team to understand and capture all requirements of the process
• Maintenance of the Standard Operating procedures for all the processes
• Prepare and review the weekly and monthly Quality Dashboards with onshore and offshore stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• Bachelor Degree
• Six Sigma Knowledge / Certified/ Trained
• 5+ years of experience in US Healthcare/RCM
• 1+ years of experience as people manager or supervisor role Hands on experience in US Healthcare RCM Domain
• Solid Proficiency in MS Office
• Proven excellent Interpersonal skills
• Proven sound Reporting/ MIS Skills
• Proven exposure to all the facets of Operation Management
• Proven exposure to people management, Performance Management and Client Management
• US Healthcare industry
• Flexible to work 24*7
  
  

• Transition Experience